Refund & Returns Policy
Superspot operates a 14 day returns policy (including bank holidays and weekends). We also provide a 12 month warranty on all goods.
In regards to returning a non-faulty item, all goods must be back with us by the 14th day. The returns period starts from the day delivery was attempted. In the unlikely event of your goods developing a fault please contact us directly for return or repair instructions.
Returns are valid as long as you return your item back to us in its original condition, with all accessories and all original packaging. We aim to process your refund or exchange within 10 working days after receipt of your return.
Any items returned to us with missing parts will have the cost of those parts deducted from any potential refund, or in some cases will not be eligible for a refund.
Any items returned that have had parts removed or tampered with will not be eligible for a refund.
If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.
It is your responsibility to make sure you send the return using a recorded & trackable service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim.
Please note we are unable to refund any postage or carriage charges for returns.
All refunds will be issued back to the original method of payment.
If your item is faulty, please contact us as soon as you can. We’ll try our best to repair or replace it, but if we can’t, you will be issued with a full refund.